Karlins & Ramey LLC Case Study
Karlins & Ramey LLC Certified Public Accountants, headquartered in The Woodlands, Texas, was irritated by the lack of response, lack of communication, and the unreliable arrival of their former tech support company. Billing surprises and no-shows for appointments only added to the exacerbation that they experienced. After meeting with Wright, Karlins & Ramey was set up on a fixed monthly fee to take care of their IT needs.
Wright reviews their system quarterly and discusses ways to streamline and improve their IT functions. The K&R frustration was alleviated when they knew that they could count on Wright technicians to be there on time, and when they need them.
Mike Karlins, CPA, Partners, States:
We have been using Wright and have been extremely pleased with their expertise and responsiveness. To keep us in the forefront, we also meet with them quarterly for technology updates. Wright takes care of our IT requirements so that we can do our work more efficiently – they keep us up and running.